Privacy Policy
User Agreement
1. Introduction
1.1 By clicking the "Create Account" button or accessing this Website, we provide you with access to and use of our trading platform through our software, APIs (Application Programming Interfaces), technologies, products, and/or features.
1.2 As set forth in these Terms, you agree to be legally bound by these Terms and all terms incorporated herein by reference. If you do not agree to be bound by these Terms, you must not access or use the Services. Certain provisions of these Terms may apply differently depending on the circumstances. In such cases, the relevant provisions will specify the users to whom they apply.
1.3 To the fullest extent permitted by applicable laws and regulations, we reserve the right, at our sole discretion, to amend or modify these Terms at any time, including but not limited to any policies or guidelines published on this Platform. Subject to Section 16, we may notify you of such changes by posting the revised Terms and updating the "Last Updated" date at the top of these Terms, by sending an email to the email address you have provided, or through any other method we deem appropriate. Any changes or modifications shall become effective immediately upon publication of the revised Terms on this Website or upon our communication of such changes. These changes shall apply immediately to all current and subsequent use of the Services.
1.4 To the fullest extent permitted by applicable laws and regulations, you agree to waive any right to receive specific notice of such changes or modifications. Your continued use of this Platform constitutes your acceptance of those changes or modifications. If you do not agree to the then-current Terms when accessing or using this Platform, you must discontinue using our Services. We recommend that you review these Terms regularly to ensure that you understand the terms and conditions governing your access to and use of the Services. If you have any questions regarding your use of this Website, please contact support@globalhibthub.com.
1.5 These Terms, together with any terms expressly incorporated herein by reference, apply to your access to and use of any Services we provide. These Terms shall prevail and shall not in any way alter the terms or conditions of any other agreement you may have entered into with us regarding our products, services, or otherwise. If you are using the Services on behalf of a legal entity, you represent and warrant that: (1) such entity is duly organized, validly existing, and in good standing under the applicable laws and regulations of its jurisdiction; and (2) you are duly authorized to accept these Terms on behalf of such entity. If you violate these Terms, such entity agrees to be responsible to us for your actions.
1.6 You should read these Terms and any related documents very carefully. If there is anything in these Terms or any related documents that you do not understand, you should contact us and seek the necessary clarification.
1.7 Unless otherwise specified, all formal communications with you will be conducted by email. Documents will be sent to you electronically by email, and you should likewise send documents to us by email.
1.8 Unless otherwise agreed, all communications with you will be conducted in English. In the event of any inconsistency between the English version of these Terms or any related English communications and any translated version of these Terms or communications in any other language (where applicable), the English version shall prevail.
2. Eligibility and Restrictions on the Use of Our Services
2.1 The Services are available only to users who are at least eighteen (18) years of age. By accessing or using our Services, you represent and warrant that you are at least 18 years old and have not previously been suspended or otherwise disqualified from using the Services. You further represent and warrant that you are not included on any trade or economic sanctions list maintained by any competent authority, including but not limited to: terrorist and terrorist financing sanctions lists relating to the Islamic State of Iraq and the Levant (Da'esh), Al-Qaeda, the Taliban, and associated individuals, groups, undertakings, and entities; any individuals or entities designated by the United Arab Emirates (the "Local Terrorism List"); sanctions relating to the financing of the proliferation of weapons of mass destruction (WMD), including those concerning the Democratic People's Republic of Korea (nuclear-, WMD-, and ballistic missile-related programs) and the Islamic Republic of Iran (nuclear program); as well as sanctions lists maintained by the United Nations Security Council, the European Union, the Hong Kong Monetary Authority, Hong Kong Customs and Excise Department, the U.S. Department of the Treasury's Office of Foreign Assets Control (OFAC), and any other applicable governmental or regulatory authorities.
2.2 In addition, our Services are not available in all countries or regions. We may provide limited or no Services to users located in certain restricted jurisdictions. Restricted jurisdictions currently include Hong Kong (specifically with respect to derivatives-related services provided to retail users), Cuba, Iran, North Korea, Crimea, Malaysia, Singapore, Syria, the United States (including all U.S. territories such as Puerto Rico, American Samoa, Guam, the Northern Mariana Islands, and the U.S. Virgin Islands (St. Croix, St. John, and St. Thomas)), the Bahamas, Canada, the Netherlands, the United Kingdom (specifically with respect to derivatives-related services provided to retail users), Bangladesh, Bolivia, Donetsk, Luhansk, and Malta. Nothing in these Terms shall override or exclude the laws applicable in your country or region of residence. Accordingly, if you do not meet these eligibility requirements, you must not use our Services.
3. Prohibited Businesses
3.1 Our Services may not be used for any of the following categories of activities or businesses (collectively, "Prohibited Businesses"). We reserve the right to monitor any transactions or accounts that are, or may be, associated with any of the following Prohibited Businesses at any time:
(a) Unlicensed money services businesses, including but not limited to payment service providers, the sale of money orders or cashier's checks, or any money transmission activities;
(b) Establishing any business relationship with banks or financial institutions that have no physical presence in any jurisdiction (i.e., prohibited "shell banks"), or with banks or financial institutions engaged in financial activities or services that violate, or may cause Aux Cayes (where applicable) to violate, any applicable laws, regulations, or other legal requirements governing us or any regulated financial services or activities;
(c) Adult content and services, including but not limited to pornography and other obscene materials of any kind (including literature, images, and other media), and websites providing sexually related services (such as prostitution, escort services, pay-per-view services, or adult live chat);
(d) Deceptive marketing and false advertising services;
(e) Religious and/or spiritual organizations;
(f) The unauthorized sale of weapons of any kind, including but not limited to firearms, ammunition, knives, explosives, or related accessories;
(g) Certain regulated products and services, including but not limited to cannabis dispensaries and related businesses; the sale of tobacco products, electronic cigarettes, and e-liquids; online prescription or pharmaceutical services; age-restricted goods or services; and toxic, flammable, or radioactive materials;
(h) Counterfeit pharmaceuticals, including companies engaged in the manufacture and/or sale of drugs that have not been tested or approved;
(i) Drugs and drug paraphernalia, including but not limited to the sale of narcotics, controlled substances, or equipment used to manufacture or consume drugs, such as pipes, vaporizers, and hookahs;
(j) Gambling activities, including but not limited to sports betting, casino games, horse racing, greyhound racing, lotteries, games of chance, sweepstakes, games of skill that may be classified as gambling (such as poker), or any other activities facilitating any of the foregoing;
(k) Money laundering, fraud, terrorist financing, or any other form of financial crime;
(l) Any type of Ponzi scheme, pyramid scheme, or multi-level marketing (MLM) program;
(m) Goods or services that infringe or violate any copyright, trademark, or proprietary rights protected under the laws of any jurisdiction;
(n) Installment payment schemes or annuities;
(o) Counterfeit or unauthorized goods, including but not limited to the sale or resale of counterfeit or novelty identification documents, or the sale of illegally imported, exported, or stolen goods or services;
(p) Wash trading, front-running, insider trading, market manipulation, or any other form of market fraud or deceptive conduct;
(q) Purchasing any type of goods from hidden service marketplaces, "dark web" marketplaces, or any other services or websites functioning as marketplaces for illegal goods (even if such marketplaces also offer legitimate products);
(r) Any other matters, goods, or services that we determine from time to time, at our sole discretion, to be unacceptable or high risk, including those that may be restricted by us or by our banking or payment partners;
(s) Any activity that may violate, or facilitate the violation of, any applicable laws, codes, ordinances, regulations, or sanctions programs in the jurisdictions where we operate, or any other illegal activities involving proceeds of crime;
(t) Shell banks or financial institutions that maintain shell bank customers;
(u) Entities with bearer share ownership structures;
(v) The defense industry and manufacturers of firearms and ammunition;
(w) Nuclear energy;
(x) Restricted financial services, including but not limited to credit repair, debt settlement, refinancing, bail bond services, and collection agencies;
(y) Transactions or businesses involving ivory or protected wildlife species.
3.2 If we become aware of, or have reason to suspect, in our sole discretion, that your account is or may be associated with any of the Prohibited Businesses described above, we will consider such conduct to be a violation of these Terms and may immediately suspend or terminate your account, block transactions, and/or freeze your funds without prior notice. We also reserve the right to report any such suspected or actual Prohibited Business activities to the appropriate law enforcement authorities.
4. Our Services
4.1 We provide an online trading platform for the trading of Digital Assets (as defined below, also referred to as virtual financial assets, crypto tokens, digital tokens, and/or cryptocurrencies) and derivatives linked to Digital Assets or Digital Asset indices. Buyers and sellers conduct transactions through our Platform. Generally, we act solely as the platform provider and are neither the buyer nor the seller in such transactions. Users may request the withdrawal of their Digital Assets, subject to the restrictions set out in these Terms. Users may access their Digital Assets through wallets established and securely maintained by us.
4.2 We provide users with the following trading services:
(a) An order matching platform that automatically matches users' orders with open orders placed by other users for Digital Assets or Digital Asset-linked products based on pre-established criteria;
(b) Spot trading services that enable you to exchange one type of Digital Asset for another with other users through the order matching system. You will not be able to identify or trade with a predetermined counterparty. Likewise, an order may be partially filled or completed through multiple matching orders from different users;
(c) Additional services that allow you to trade derivatives linked to Digital Assets or indices composed of such assets with other users. These transactions are executed through a platform that automatically matches user orders relating to Digital Assets and Digital Asset-related products with open orders placed by other users based on established criteria. You will not be able to identify or trade with a predetermined counterparty.
4.3 To the extent permitted by applicable laws and regulations, we may, at our sole discretion, permit the use of margin when using certain Services. The margin and leverage parameters permitted for each product are determined solely by us and may be changed based on prevailing market conditions. Such parameters depend on the type of Service, the type of asset, and the amount of collateral used in the transaction. Eligible users may choose the amount of margin or leverage they wish to use within the parameters made available by us. By using margin, you acknowledge and agree that margin trading and other leveraged products involve significant risk and may result in losses exceeding the funds held in your Account, and may require the liquidation of your assets, as provided under the terms applicable to each margin product. The specific leverage available for each product can be found in the relevant materials at the following links:
(a) Margin Trading
(b) Perpetual Futures Margin
(c) Delivery Futures Margin
(d) Options Margin
4.4 Additional Services include, but are not limited to:
(a) C2C – A peer-to-peer matching service that enables users to trade fiat currencies and Digital Assets directly with one another without the need for a centralized trusted intermediary, such as an exchange;
(b) Margin Lending – A peer-to-peer lending service that allows users to lend and borrow Digital Assets from one another and earn returns; and
(c) Digital Wallet – A digital wallet maintained by us on behalf of each user, enabling users to store any Digital Assets traded through the Platform Services or deposited to or acquired through the C2C Platform, allowing users to buy and sell Digital Assets directly with one another rather than directly with Global HibtHub.
4.5 Not every Service offered by Global HibtHub is governed by these Terms. In addition to the core spot trading and other Services set out herein, certain other Services are governed by separate agreements applicable to those Services as published on the Website. Furthermore, some Services referred to in these Terms are subject to additional terms available on the Website. Please refer to the Frequently Asked Questions (FAQ) section of this Website for the terms applicable to such Services.
4.6 Our Services facilitate transactions by matching users with other users. In certain limited circumstances, Global HibtHub, its affiliates, or related entities may act as a counterparty to certain transactions with users. This includes, without limitation, affiliates or related entities providing liquidity to the trading platform.
4.7 By agreeing to these Terms, you expressly consent to your Digital Assets being pooled together with the Digital Assets of other users. Users' Digital Assets are not protected by any deposit guarantee or deposit insurance scheme. In the event of unavoidable losses, you may not recover part or all of the assets or funds you have deposited.
4.8 You represent and warrant that you are the ultimate beneficial and lawful owner of all Digital Assets deposited into your Account or Wallet on this Website, that you are not acting as a nominee or trustee for any other person, and that you have not transferred, assigned, pledged, charged, or otherwise created any security interest or encumbrance over such Digital Assets.
4.9 We are under no obligation to accept any Order unless the Account contains sufficient Digital Assets to: (a) settle the relevant Order; (b) provide any margin required for transactions involving derivatives; and (c) pay all applicable fees and charges.
4.10 While we have made every effort to ensure the accuracy of the information on this Website, all information and content are subject to change without notice and are provided solely to assist users in making independent decisions. We have taken reasonable measures to ensure the accuracy of the information on this Website; however, we make no representations or warranties regarding the accuracy, suitability, reliability, completeness, performance, or appropriateness of any Services or products provided through this Website. We shall not be liable for any direct or indirect losses or damages, delays or failures in the transmission of information, or your inability to access the Website. We assume no responsibility for your use or interpretation of such information.
4.11 Users shall, at their own expense, prepare and maintain the following equipment and bear the related costs: (1) internet access equipment, including but not limited to computers or other internet-enabled devices, modems, and other networking equipment; and (2) internet-related expenses, including but not limited to internet access fees, equipment rental fees, and mobile data charges.
4.12 While using our Services, you agree to receive various information services provided by us. You hereby authorize us to send you commercial communications via email, mobile phone, postal address, or other contact methods. You may opt out of receiving certain information services by adjusting the relevant settings on the Website.
4.13 You acknowledge and agree that our Services are provided on an "as is" basis, subject to current technology and operating conditions. Although we use reasonable efforts to ensure the continuity and security of the Services, we cannot fully anticipate or prevent interruptions, data loss, or other losses and risks arising from legal, technical, or other factors, including but not limited to force majeure events, viruses, Trojan horses, hacking attacks, system instability, defects in third-party services, or actions taken by governments or governmental authorities.
4.14 Global HibtHub shall not be liable for any damages where users are unable to use the Services, place Orders, or cancel Orders due to the Platform's inability to operate normally as a result of, including but not limited to:
(a) Scheduled system maintenance announced by the Global HibtHub Platform;
(b) Telecommunications or network equipment failures;
(c) Force majeure events, including but not limited to typhoons, earthquakes, tsunamis, floods, power outages, wars, or terrorist attacks;
(d) Any other issues, including but not limited to hacking attacks, computer virus infections, technical adjustments or failures by telecommunications providers, Website upgrades, banking-related issues, governmental regulations or orders, freezing orders imposed by competent authorities, or any issues caused by third parties; and
(e) Losses suffered by users or any third party caused by third parties.
4.15 With respect to the Services provided by Global HibtHub on the Global HibtHub Platform:
(a) We reserve the right, at our sole discretion, to process, cancel, correct, reverse, and/or void any Digital Asset transaction or transfer, or cancel the results of any abnormal transaction, where abnormal trading, market interruption, or other irregular circumstances arise due to system failures, platform vulnerabilities, network failures, distributed denial-of-service (DDoS) attacks, hacking, or other unexpected events; in response to subpoenas, court orders, or other governmental directives; or where we reasonably suspect that a transaction may involve money laundering, terrorist financing, fraud, or any other form of financial crime, has been executed in error, or constitutes a prohibited use under these Terms, even if the relevant funds have already been deducted from your Account. For futures trading, C2C transactions, and Margin Lending, we reserve the right to roll back all transactions within a specified period as described in the applicable user agreements. In such circumstances, Global HibtHub may reverse the transaction and deduct the corresponding Digital Assets from your Account to recover any resulting losses. We are under no obligation to reinstate any buy or sell order at the same price or on the same terms as the cancelled transaction; and/or
(b) Global HibtHub strictly prohibits unfair trading practices. If you engage in any of the following activities, we reserve the right, at our sole discretion, to take control of your Account:
(i) Engaging in price manipulation, insider trading, market manipulation, market distortion, or any other malicious market conduct;
(ii) Damaging other users or Global HibtHub by exploiting vulnerabilities in the Services or using other improper means;
(iii) Engaging in any other activities that Global HibtHub considers harmful to the market.
To preserve the overall integrity and health of the market, we reserve the right to take any measures we deem appropriate, including but not limited to closing your Account, restricting, suspending, or cancelling transactions, rolling back completed trades, and/or returning the Digital Assets involved in a disputed transaction to the complaining party. Under no circumstances shall we be liable for any losses you may suffer as a result of such measures.
4.16 We will never request your passwords or private keys, nor will we ask you to transfer any assets or Digital Assets (where applicable). We shall not be responsible for any losses resulting from the transfer of your assets or Digital Assets.
4.17 You agree that we may, at our sole discretion, delist any Digital Asset from the Global HibtHub Platform.
4.18 With respect to the handling of abnormal trading situations, you acknowledge and agree that interruptions to the Services may occur due to Digital Asset network connectivity issues or other force majeure events. You are responsible for ensuring that all information you provide is accurate. We shall not be liable for any losses arising from our inability to notify you in a timely manner regarding the handling of affected transactions due to inaccurate information provided by you.
4.19 We reserve the right to understand the true background and purpose of your use of our products or Services. You shall provide complete, accurate, and truthful information upon our request. If we have reasonable grounds to believe that you have provided false transaction information, we reserve the right to temporarily or permanently restrict some or all functions of the Services available to you.
5. Trading on the Global HibtHub Platform
5.1 Users may buy or sell Digital Assets by submitting instructions on the Global HibtHub Platform to exchange one (1) type of Digital Asset for another (an "Order").
5.2 Users should verify all transaction details before submitting an Order. You acknowledge and agree that you are solely responsible for ensuring the validity and accuracy of your Order, including the details of any asset recipient. Global HibtHub shall not be responsible for any consequences arising from your failure to provide valid and accurate information when placing an Order.
5.3 The Global HibtHub Platform is generally available twenty-four (24) hours a day, seven (7) days a week, and three hundred sixty-five (365) days a year, except during scheduled maintenance or upgrades, or where the Platform experiences unexpected interruptions or suspensions beyond Global HibtHub's reasonable control.
5.4 If Global HibtHub believes that a user may have violated applicable laws or regulations, Global HibtHub may, at its sole discretion and without prior notice, close the user's Account, suspend the user's access to or use of the Global HibtHub Platform or Services, reject any submitted Order, or impose limits on transaction amounts conducted through the Platform.
5.5 Users may only place Orders on the Global HibtHub Platform if their Account contains sufficient assets to cover the Order and any applicable fees. If the assets in the Account are insufficient to complete an Order, the user will be unable to execute that Order on the Global HibtHub Platform.
5.6 Once an Order is placed, the relevant assets required for the Order, including any applicable fees, will be locked in the Account until the Order is executed, expires, or is cancelled. Any unfilled portion of the Order shall remain locked until it is executed, expires, or is cancelled.
5.7 Users may withdraw or cancel an Order after it has been submitted, provided that the Order has not yet been executed and remains pending confirmation by the relevant Digital Asset network. Digital Assets designated as the subject of a pending transaction will not be reflected in the user's available Account balance and therefore cannot be used for further trading. You understand and agree that:
(a) Once an Order has been executed, the transaction is final and irreversible;
(b) Although Global HibtHub may, at its sole discretion, reverse a transaction under certain exceptional circumstances (including but not limited to violations of applicable laws and regulations or financial crimes), users have no right to revoke or reverse any transaction.
5.8 Global HibtHub will send the user a confirmation by email, notification, or any other communication method provided for under these Terms each time the user places an Order, cancels an Order, or when an Order is partially or fully executed.
5.9 By entering into these Terms, the user acknowledges and agrees that:
(a) By trading on the Global HibtHub Platform, the user instructs Global HibtHub to execute transactions at the bid or ask price quoted in the user's Order on the Global HibtHub Platform, and the user agrees to pay any applicable fees. The transaction price shall be the price agreed upon between the user and the counterparty to the transaction. Global HibtHub shall not act as a party to the transaction and shall not be responsible for setting or negotiating the transaction price. The user shall have no claim against Global HibtHub in relation to such transactions. Global HibtHub does not guarantee the completion of any proposed purchase or sale of Digital Assets;
(b) Global HibtHub matches Orders on a price-time priority basis;
(c) The user is entitled to the same price-time priority as any other user of the Global HibtHub Platform;
(d) Orders submitted through the API are subject to the same price-time priority as Orders submitted directly through the Global HibtHub Platform;
(e) All executed Orders are settled immediately by debiting and crediting the relevant asset balances in the respective parties' Accounts. The user will receive immediate notification of the relevant transaction through the Global HibtHub Platform and/or by email or any other agreed method of communication, and may review the transaction in the user's trading history;
(f) The API enables users to stream real-time pricing data to their own user interface and execute the same trades or submit the same types of Orders available on the Global HibtHub Platform;
(g) In order to maintain a fair and orderly Global HibtHub Platform, Global HibtHub may limit the number of Orders submitted through the API and monitor API messages in order to:
(i) Protect the API against denial-of-service (DoS) attacks;
(ii) Prevent abuse of the order book;
(iii) Improve the overall trading experience on the Global HibtHub Platform.
5.10 Global HibtHub may impose limits on the number of Orders that may be submitted through a user's Account.
5.11 The API may only be used for lawful trading purposes. Any repeated violation of Order rate limits may result in the suspension or termination of the user's Account by Global HibtHub in accordance with this Section.
5.12 The transaction records provided on the Global HibtHub Platform constitute an accurate and authentic record of the user's trading activities. The user is responsible for keeping informed of their trading history and any notifications relating to their Account.
5.13 The user understands and agrees that, because Global HibtHub employs a security protocol that combines online and offline storage of Digital Asset private keys to enhance security, delays may occur in the execution of transactions on the Global HibtHub Platform.
5.14 The user agrees and understands that some or all Services may be temporarily unavailable during scheduled maintenance.
5.15 Scheduled maintenance periods may be announced to users in advance through notices published on the Website or by other appropriate means.
Suspension of Services
5.16 The user acknowledges and agrees that Global HibtHub may, at its sole discretion, suspend all or part of the Services or the user's access to all or part of the Services if:
(a) The user may have breached these Terms; or
(b) The normal operation of the Global HibtHub Platform is threatened.
5.17 For the purposes of Section 5.16(b), the normal operation of the Global HibtHub Platform shall be deemed to be threatened under any of the following circumstances:
(a) Where computer systems or telecommunications networks cease to operate or malfunction due to an incident;
(b) Where a force majeure event affects the provision of the Services;
(c) Where the assets of Global HibtHub, the assets of users, or the Global HibtHub Platform become the target of an attempted or actual malicious attack that may result in the theft or loss of such assets;
(d) Where an event affects the normal operation of critical systems on which the Global HibtHub Platform relies, including pricing systems or any other systems necessary for the provision of the Services;
(e) Where Global HibtHub suspects unauthorized use of the Global HibtHub Platform or a breach of these Terms or applicable laws and regulations;
(f) Where Global HibtHub determines, at its sole discretion, that an investigation or other action is necessary to comply with applicable laws and regulations or to ensure the proper operation of the Global HibtHub Platform;
(g) Where Global HibtHub decides to cease processing a Digital Asset due to a blockchain fork, chain split, or any other change affecting the Digital Asset;
(h) Where Global HibtHub determines that it is unable to continue providing the Services due to changes in applicable laws and regulations, social conditions, or circumstances beyond its reasonable control, including but not limited to where a Digital Asset is no longer regarded as an "acceptable Digital Asset" by a competent authority;
(i) Where Global HibtHub otherwise determines, at its sole discretion, that suspension of the Services is necessary.
6. Risk Disclosure
Introduction
6.1 This Section 6 provides users with information regarding the risks associated with trading Digital Assets and using any other Services provided by Global HibtHub. Applicants and users should carefully read this Risk Disclosure before applying to open an Account or executing any transactions.
6.2 This Section 6 is not intended to disclose or discuss in detail all of the risks associated with trading or holding Digital Assets or using the Services provided by Global HibtHub. This Risk Disclosure is not exhaustive and only outlines the general nature of the risks involved. Users should ensure that their decisions are made on a fully informed basis and should independently assess the suitability of trading Digital Assets in light of their own experience, investment objectives, financial resources, and particular needs and circumstances.
6.3 By opening an Account and conducting transactions, the user acknowledges that they have reviewed, understood, and accepted the risks associated with the Services provided by Global HibtHub.
6.4 The Digital Asset market is relatively new and rapidly evolving, and the risks associated with trading such assets are not yet fully understood. Accordingly, Global HibtHub may update this Risk Disclosure from time to time and notify users of additional risks associated with Digital Asset trading. However, Global HibtHub shall not be liable for any risk that is not specifically identified in this Risk Disclosure.
6.5 The user acknowledges and agrees that it is the user's responsibility to remain informed of the latest version of the Risk Disclosure as updated and published by Global HibtHub from time to time.
Risk Overview
6.6 This Risk Disclosure includes, among other things, the following risks associated with trading Digital Assets:
(a) The nature of Digital Assets;
(b) The value of Digital Assets and the risk of loss;
(c) Past performance;
(d) Suitability;
(e) Availability of Digital Assets;
(f) Currency risk;
(g) Financial crime and cybercrime risks;
(h) Technology risks;
(i) Legal risks;
(j) Regulatory risks;
(k) Stop-loss risks; and
(l) Margin and leverage.
Nature of Digital Assets
6.7 Digital Assets are not legal tender, are not backed by any government, and may not be backed by any physical assets.
6.8 There is no guarantee that persons or entities currently accepting Digital Assets as a means of payment or store of value will continue to do so in the future.
6.9 Digital Assets are generally regarded as a high-risk asset class. Accordingly, you should exercise caution and sound judgment when trading Digital Assets (or any other assets).
6.10 The nature of Digital Assets may be highly complex. Their terms, characteristics, and associated risks may not be readily understood, or fully understood, due to their complexity, novelty, and reliance on technological features.
Value of Digital Assets and Risk of Loss
6.11 Investing in Digital Assets involves a high degree of risk and may not be suitable for all investors. If a user seeks stable or low-risk returns on invested capital, Digital Asset trading is not appropriate. Unlike traditional investment products, Digital Assets generally have no underlying or intrinsic asset value and are typically not backed by any assets supporting their price.
6.12 Trading in Digital Assets is highly speculative and involves substantial risk. The pricing of Digital Assets is often based on limited or no fundamental valuation and may be influenced by irrational or uncontrollable market forces. Whether the future price of a Digital Asset will rise or fall is inherently unpredictable and purely speculative. There is also a risk that a Digital Asset may ultimately become worthless. Accordingly, users assume all risks associated with trading Digital Assets.
6.13 The value of Digital Assets is highly volatile and may fluctuate significantly more than fiat currencies or traditional investment products. Market conditions may change dramatically within a very short period of time. Furthermore, if interest in or development of a particular Digital Asset declines, its value may never recover. Users therefore face the risk of losing all or a substantial portion of the value of their Digital Assets, and such losses may occur rapidly.
6.14 Instructions associated with an Order may not necessarily limit losses to the amount intended, and market conditions may make it impossible to execute an Order or obtain the specified limit price.
6.15 Users acknowledge that they should be financially able to bear losses up to, and potentially exceeding, the full amount of their invested funds. Users should invest only funds they can afford to lose without affecting their standard of living and in an amount proportionate to their financial circumstances. If a user's personal circumstances no longer permit such risk, the user should discontinue trading Digital Assets.
6.16 Trading in Digital Assets is not suitable for persons who:
(a) Have limited financial resources;
(b) Have limited investment experience; or
(c) Have a low tolerance for investment or trading risk.
6.17 Users should ensure that they understand the economic and other risks associated with trading Digital Assets. Professional advice should be obtained where appropriate.
6.18 By opening an Account, users are deemed to have evaluated and acknowledged their understanding of the risks involved.
Past Performance
6.19 The value of any Digital Asset may rise or fall. Trading in Digital Assets may be affected by irrational market forces. Any information regarding the past performance of a Digital Asset does not guarantee, and should not be regarded as a reliable indicator of, its future performance.
Suitability
6.20 Global HibtHub provides execution-only services and does not provide advice regarding the merits of any particular transaction, the risks of trading, or any related tax consequences. Global HibtHub does not provide any financial, investment, legal, or other professional advice in connection with the Services.
6.21 Global HibtHub acts solely as a platform for executing transactions and safeguarding Digital Assets.
6.22 Accordingly, Global HibtHub is not responsible for determining whether:
(a) The Services are suitable for a user; or
(b) Any transaction is appropriate for a user's individual needs.
6.23 Any information provided on this Website is for informational purposes only and does not constitute, nor is it intended to constitute, financial advice, investment advice, trading advice, or any other form of professional advice. Global HibtHub makes no representation or warranty as to the accuracy, completeness, or usefulness of such information, and such information should not be regarded as an offer to buy or sell any Digital Asset. Users are solely responsible for determining whether any transaction is appropriate for their own circumstances.
6.24 By opening an Account, users accept the risks associated with trading Digital Assets. By entering into any transaction, users represent that they have independently evaluated, and will continue to independently evaluate, the risks associated with each transaction and the underlying Digital Asset.
6.25 By using the Services provided by Global HibtHub, each user represents that they possess sufficient knowledge, market experience, professional advice, and expertise to independently assess the merits and risks of any transaction or underlying Digital Asset before opening an Account.
6.26 Each user must ensure that professional advice is sought where appropriate, taking into account their investment objectives, level of experience, and risk tolerance.
6.27 Each user should fully understand the specific characteristics and risks associated with the particular Digital Assets they intend to trade.
Availability of Digital Assets
6.28 A user's ability to purchase Digital Assets through the Global HibtHub Platform depends on the availability of counterparties willing to sell those Digital Assets (and vice versa). This is beyond the control of Global HibtHub. Global HibtHub does not guarantee the availability of any Digital Asset for purchase or sale through the Platform, nor does it guarantee the timing of such transactions.
6.29 The value of a Digital Asset may depend on the continued willingness of market participants to trade that Digital Asset. If the market for a particular Digital Asset ceases to exist, its value may permanently and completely disappear. Markets with heightened volatility, limited trading activity, or insufficient liquidity may significantly increase the risk of loss, and users may be unable to open or close positions at favorable prices, or at all.
6.30 Digital Assets may be modified or may otherwise cease to function as intended due to changes in, or the use of, their underlying technology, including as a result of cyberattacks. Such changes may dilute the value of a user's Digital Asset holdings and/or transfer the value of those holdings to another Digital Asset.
6.31 A "fork" refers to an upgrade of a blockchain network's code, which may occur, for example, because stakeholders disagree on proposed protocol updates or to intentionally restore the blockchain to a point before a network attack. A hard fork may result in a permanent divergence from the previous version of the blockchain and effectively create a new Digital Asset. The occurrence of a fork is beyond Global HibtHub's control. The availability of Digital Assets created as a result of a fork or similar protocol change, and Global HibtHub's ability to provide Services in relation to such new Digital Assets, may depend on third-party service providers outside Global HibtHub's control. Global HibtHub neither owns nor controls the protocols governing Digital Assets or their associated networks. Accordingly, Global HibtHub assumes no responsibility for such protocols or for any changes in the value of any Digital Asset resulting from a fork, any similar protocol change, or any other reason, and makes no representations or warranties regarding the security, functionality, or availability of such protocols.
6.32 Users are deemed to have accepted all risks associated with using the Services, including but not limited to failures of hardware, software, or internet connectivity.
6.33 There is a risk that you may suffer losses because you are unable to immediately sell or exchange a Digital Asset for your preferred alternative asset, or because such exchange is only possible at a loss. Such liquidity risk may arise for a variety of reasons, including but not limited to a lack of buyers, limited trading activity, or an underdeveloped secondary market.
Currency and Exchange Risks
6.34 Transactions may be conducted in currencies other than the currency deposited into your Account. You should be aware of the risks associated with currency fluctuations and any related risks. Changes in exchange rates may have either a positive or negative impact on the profits or losses of any transaction.
6.35 If you convert Digital Assets following the execution of an Order, or if an Order is denominated in a Digital Asset other than your primary reference asset, there is a risk that, if the market moves against your position, the net proceeds received at settlement or earlier may be significantly lower than the initial amount of your primary reference asset, and any income or gains may be entirely offset.
Custody Risks
6.36 Global HibtHub may hold fiat currencies and Digital Assets with third parties. However, Digital Assets held by Global HibtHub are not "deposits" and are not intended to be held as any other regulated product or service under applicable laws.
6.37 Where permitted by applicable laws, regulations, or market practice in the relevant jurisdiction, Global HibtHub may register or record a user's Account in the name of a custodian or in the name of Global HibtHub. If an Account is held in the name of a custodian or Global HibtHub, such assets may not be segregated from the assets of Global HibtHub, and in the event of the custodian's or Global HibtHub's insolvency, such assets may not receive the same level of protection from claims by the custodian's creditors or Global HibtHub's creditors as they would if the user's assets had been held separately.
6.38 If a third party holding a user's fiat currencies and/or Digital Assets becomes insolvent or is subject to any similar proceeding, Global HibtHub will only have an unsecured claim against that third party on behalf of the user. Users therefore face the risk that the fiat currencies, Digital Assets, or other property recovered by Global HibtHub from the third party may be insufficient to satisfy the claims of the user and all other affected users.
6.39 Where Global HibtHub deposits users' fiat currencies and/or Digital Assets with a third party, such assets may be pooled together with the fiat currencies and/or Digital Assets of other users. In such circumstances, an individual user's ownership rights may not be separately identifiable by certificates, ownership documents, or equivalent electronic records. If an unavoidable shortfall arises following the insolvency of Global HibtHub, users whose assets have been pooled may share such losses on a pro rata basis according to their respective interests in the pooled assets. Any rights or interests relating to pooled assets shall likewise be allocated proportionately among the relevant users.
6.40 Fiat currencies and/or Digital Assets may be held by Global HibtHub, or by third parties appointed in good faith by Global HibtHub or its agents or sub-custodians. Such third parties are not under the control of Global HibtHub, and Global HibtHub accepts no liability for any default of such third parties. In the event of such default, users may suffer a total or partial loss of the assets held in their Accounts. The extent to which users may recover their fiat currencies and/or Digital Assets may be subject to the laws and regulations of the relevant jurisdiction.
Risks of Trading on the Global HibtHub Platform
6.41 Unlike certain other asset classes, such as fiat currencies or securities, transactions involving Digital Assets may not be covered by any investor compensation scheme established by a government or regulatory authority. Furthermore, Digital Assets held in a Global HibtHub Account may not constitute protected deposits and may not be covered by any deposit protection scheme in the relevant jurisdiction. As a result, Digital Assets may be afforded a lower level and different type of protection than fiat currencies, securities, or other asset classes.
6.42 You may incur various fees when using our Services. Before entering into any transaction, you must obtain detailed information and fully understand all commissions, fees, and costs that you may be required to pay. If you are uncertain about any such charges, you should seek clarification regarding the applicable fee schedule before using the Services or entering into any transaction.
6.43 Allowing any other person to access your Account involves significant risk. You should take all necessary measures to ensure that any person granted access is appropriately authorized and acts lawfully. You should also implement such controls and procedures as you consider appropriate to monitor that person's activities and ensure, to the extent reasonably possible, that such access remains appropriate and lawful.
6.44 Please note that Digital Assets received or held by Global HibtHub may be subject to the laws of jurisdictions outside your country of residence and/or nationality.
6.45 Allowing another person to trade or operate your Account on our Platform involves significant risk. Any instructions provided on your behalf may be submitted without proper authorization or executed incorrectly. You accept all risks associated with such arrangements and irrevocably release Global HibtHub from any and all liability arising out of or in connection with such activities.
6.46 Transactions involving Digital Assets are generally irreversible. Accordingly, mistaken or fraudulent transactions involving Digital Assets may not be recoverable. You must therefore exercise caution when transferring any Digital Assets and accept full responsibility for any resulting losses.
6.47 Orders placed on the Global HibtHub Platform become binding once the procedures described in these Terms have been completed. Unless otherwise provided in these Terms, Orders cannot be withdrawn after they become binding. The time at which an Order becomes legally binding may not coincide with the time at which you submit your instruction. Consequently, you may suffer losses if an Order is not executed at the desired time. In particular, contingent Orders, such as options or perpetual futures Orders, may not limit your losses to the amount anticipated due to market conditions.
6.48 There is a genuine risk that unauthorized third parties may gain access to your Account and conduct transactions without your knowledge or authorization, whether by obtaining control of the devices you use, compromising your Account, or through other means.
6.49 Global HibtHub is under no obligation to update, enhance, or modify any materials or information made available on the Global HibtHub Platform. As a result, the version of the Global HibtHub application that you are using may become outdated and may not include newly introduced features. It is your responsibility to ensure that you install all applicable updates and the latest available version.
Financial Crime and Cybercrime Risks
6.50 Due to their nature, Digital Assets may be exposed to a heightened risk of financial crime and cyberattacks, including but not limited to malware, hacking, phishing, double-spending, smurfing, spoofing, Sybil attacks, social engineering, majority mining attacks, consensus-based attacks, other mining-related attacks, disinformation campaigns, distributed denial-of-service (DDoS) attacks, and blockchain forks. Transferring Digital Assets to a Digital Wallet may expose them to security vulnerabilities and cyberattacks that could result in the theft of Digital Assets.
6.51 Mechanisms for recovering lost or stolen Digital Assets are limited and, in some cases, may not exist.
6.52 You may choose to store your Digital Assets in a hot wallet; however, hot wallets are vulnerable to hacking, cyberattacks, and any of the risks described in Section 6.51. Unfortunately, service disruptions, theft, cyberattacks, and hacking incidents affecting Digital Asset trading platforms are common. Victims may encounter substantial difficulty in recovering losses from hackers, trading platforms, or other relevant organizations or individuals. Such events may result in significant financial losses and other adverse consequences that may materially affect your interests.
Technology Risks
6.53 Understanding Digital Assets requires advanced technical knowledge. Digital Assets are often described using highly technical terminology and require a comprehensive understanding of applied cryptography and computer science in order to appreciate their inherent risks. The listing of a Digital Asset on the Global HibtHub Platform does not constitute Global HibtHub's endorsement or approval of the underlying technology associated with that Digital Asset and should not be regarded as a substitute for each user's own understanding of the risks involved.
6.54 The software protocols underlying Digital Assets are generally open-source projects, which means that:
(a) The development and governance of such Digital Assets are outside the control of Global HibtHub;
(b) Such software protocols may undergo sudden and significant changes that could materially affect the availability, functionality, or value of a particular Digital Asset.
6.55 Due to the nature of Digital Assets, technical issues encountered by Global HibtHub may prevent users from accessing or using their Digital Assets. Global HibtHub may experience sophisticated cyberattacks, unexpected surges in activity, or other operational or technical difficulties that may interrupt the Services or result in the loss and/or theft of Digital Assets. Users acknowledge that the Services may encounter operational issues that cause delays. By using the Services, users agree to assume the risk that transactions may fail due to unexpected or heightened technical difficulties, including failures caused by sophisticated cyberattacks.
6.56 Digital Assets rely on emerging technologies, including distributed ledger technology, which is designed to facilitate features such as anonymity, transaction irreversibility, transaction recording, and settlement.
6.57 Transactions involving Digital Assets are irreversible. Once a user transfers Digital Assets to a wallet address outside the Global HibtHub Platform, there is a risk that the user may permanently lose access to those Digital Assets. For example, a wallet address may be entered incorrectly, the rightful owner of the wallet address may never be identified, or the wallet address may belong to an entity that refuses to return the Digital Assets or does so only after the user satisfies certain conditions, such as identity verification.
6.58 Users may lose the private keys associated with external wallet addresses under various circumstances, including but not limited to:
(a) Where the private key has been backed up on paper and is subsequently lost or stolen;
(b) Where the private key has been compromised through hacking or theft.
6.59 Whoever possesses the private key to an external wallet address controls the associated Digital Assets.
6.60 Using the Global HibtHub Platform on a jailbroken device may compromise security and result in fraudulent transactions. This may lead to financial losses and termination of the Services.
6.61 Digital Assets and the Global HibtHub Platform depend on the Internet and other technologies, including various communication methods and media. Due to the public nature of the Internet, part or all of the Internet may become unreliable or unavailable at any time. In addition, interruptions, delays, corruption, or loss of data, breaches of confidentiality or privacy during transmission, and the transmission of malware may occur when data is transmitted via the Internet or other technologies. Such circumstances may prevent your transactions from being executed in accordance with your instructions, may delay execution, or may prevent execution altogether.
6.62 No technology is completely secure. Accordingly, you should exercise caution whenever using any technology.
6.63 The Internet and other electronic communication media, including but not limited to electronic devices and services provided by third-party telecommunications providers (such as mobile phones, handheld trading devices, or interactive voice response systems), are inherently unreliable means of communication, and such unreliability may be beyond the control of Global HibtHub.
6.64 Any information (including documents or data) transmitted or transactions conducted via the Internet or other electronic communication media, including but not limited to electronic devices and services provided by third-party telecommunications providers (such as mobile phones, handheld devices, or interactive voice response systems), may be interrupted, delayed, corrupted, or suspended due to data volume, Internet traffic, market volatility, inaccurate data transmission (including incorrect quotations), or the public nature of the Internet and other electronic communication media. Such events may result in the interruption and/or delay of price data feeds.
Legal and Market Risks
6.65 Users are responsible for complying with all applicable laws and regulations and are solely responsible for determining which laws, including any applicable tax laws, apply to their transactions. Users are solely responsible for reporting and paying any taxes arising from their use of the Services.
6.66 Because Digital Assets remain a relatively new asset class, banks and other competent authorities may have differing views regarding the risks associated with funds derived from the purchase or sale of Digital Assets, or may have a very low tolerance for such risks. Consequently, a user's bank may freeze the user's Account or reject incoming transfers if it determines that such funds originate from Digital Asset transactions.
6.67 Global HibtHub may suspend a user's access to their Account. During such suspension, the user may be unable to deposit, withdraw, or trade. Global HibtHub may also suspend a user's ability to trade on the Platform, in which case deposits and withdrawals may remain available while the purchase and sale of Digital Assets are suspended.
6.68 You may suffer losses if Digital Assets you hold are devalued due to measures imposed by competent authorities. Governmental or regulatory actions affecting Digital Assets and/or their ecosystems may delay or prevent the payment or settlement of amounts otherwise payable to you.
6.69 The supply of a Digital Asset may increase either by design or as a result of network events. If additional Digital Assets are created, the price of that Digital Asset may decline due to the inflationary effect of increasing the total supply available in the market.
6.70 At any given time, one or more persons may directly or indirectly control a significant portion of the total supply of a Digital Asset. Such persons are commonly referred to as "whales." Whether acting individually or collectively, whales may exert substantial influence over the market and may cause significant market events that adversely affect the price, value, or functionality of a Digital Asset. Furthermore, such whales or other network participants may make decisions that are not in your best interests as an investor in Digital Assets.
Regulatory Risks
6.71 Activities involving Digital Assets may be unregulated or subject only to limited regulation in certain jurisdictions.
6.72 Any regulatory changes or actions taken by competent authorities or regulatory bodies that are independent of Global HibtHub may adversely affect the use, transfer, exchange, and value of Digital Assets.
6.73 The government of your country of residence may determine that trading Digital Assets is unlawful.
Stop-Loss Orders
6.74 A stop-loss order is an instruction to execute a trade when our quoted price moves against your position. Stop-loss orders are generally intended to provide a degree of risk protection, for example by limiting losses on an open position, and may be used to open or close a trade. Each stop-loss order has a specific stop-loss level designated by you. If our bid price (for a sell order) or our ask price (for a buy order) moves against you and reaches or exceeds your specified stop-loss level, your stop-loss order will be triggered. However, applicable laws and regulations may require us to close or partially close your position before your stop-loss order is triggered.
6.75 You acknowledge and agree that a stop-loss order may not necessarily limit your losses to the amount anticipated because market conditions may prevent the order from being executed at or near your specified stop-loss price, or from being executed at all. In highly volatile markets, the price of a Digital Asset may fall rapidly beyond your stop-loss level, and the losses you incur may significantly exceed the amount that would have resulted had the stop-loss order been executed at the specified stop-loss price.
Margin, Leverage, and Leverage Ratios
6.76 Before you are permitted to enter into a contract with us, you will generally be required to deposit funds with us as margin (the "margin requirement"). The margin requirement is typically only a portion of the total contract value. This means that you will be using leverage, which may work either for or against you. Small price movements in your favor may generate a high return relative to the margin requirement, while small adverse price movements may result in substantial losses.
6.77 At all times while you maintain open positions, you must ensure that your Account balance (taking into account unrealized profits and losses) is at least equal to the total margin requirement that we require you to maintain. Accordingly, if market prices move against you, you may be required to provide substantial additional funds immediately to satisfy your margin requirements and maintain your open positions. If you fail to meet a margin call, we shall have the right, at our sole discretion, to close one, several, or all of your open positions involving Digital Assets. You will be solely responsible for any resulting losses.
6.78 Because of the effect of leverage, it is particularly important that you monitor your positions closely whenever you enter into leveraged transactions with us. Leverage magnifies both profits and losses, making careful monitoring of your positions essential.
6.79 We are under no obligation to notify you of your Account balance or your required margin (commonly referred to as a "margin call") at any time. However, if we elect to provide such notice, margin calls may be communicated by telephone, post, email, SMS, or through your Global HibtHub Platform Account.
6.80 We reserve the right to increase or decrease the margin requirements applicable to your open positions at any time and on short notice. You agree that, regardless of the normal communication methods used between you and us, we may notify you of changes to your margin requirements or credit arrangements by telephone, email, SMS, through the Global HibtHub Platform, or by posting a notice on our Website. Any increase in margin requirements shall become immediately due and payable upon our request. We will increase margin requirements or modify your credit arrangements only where we reasonably determine, at our sole discretion, that such action is necessary, including but not limited to the occurrence or anticipated occurrence of any of the following:
(a) Changes in the volatility and/or liquidity of the Digital Asset market;
(b) Economic news or events;
(c) Reports or rumors that a Digital Asset has been suspended from trading on another Digital Asset trading platform;
(d) Changes in your trading behavior with us; or
(e) Any changes in applicable laws or regulations.
6.81 Subject to applicable laws and regulations, we may be unable to accept margin payments made by credit card or through certain other third-party credit arrangements for certain categories of customers.
6.82 Please note that, in certain circumstances, we may implement an auto-deleveraging (ADL) mechanism under which a portion of your profits may be used to offset losses incurred by other users. The ADL mechanism will be triggered if Global HibtHub's risk insurance fund is insufficient to cover user losses. In such circumstances, Global HibtHub may recover net profits from other users through the ADL mechanism to cover the shortfall. For further information regarding the ADL mechanism, please refer to the relevant documentation.
6.83 If a user obtains improper gains due to an undiscovered loophole in the Website's trading rules or a malfunction or vulnerability in the Platform's systems, we reserve the right to contact the user to recover such improper gains. The user must cooperate fully with such recovery efforts. Failing such cooperation, we may take measures including, but not limited to, restricting Account trading, freezing Account assets, directly deducting the improper gains from the user's Account, or commencing legal proceedings before a court of competent jurisdiction. The user shall also be responsible for any recovery costs incurred by us as a result of the user's failure to cooperate.
6.84 In certain circumstances, it may be difficult or impossible to close a position in a Digital Asset. Certain network events may occur rapidly and affect the ability to trade on the Global HibtHub Platform. Information relating to such network events may be difficult to predict or identify in advance and may be subject only to limited oversight by any third party capable of intervening to stabilize the relevant network.
Other Potential Risks
6.85 The Website and its web pages, investor relations publications, oral or written outlooks, presentations, audio and video recordings of events, and other publications originating from the Website may contain optimistic or forward-looking statements reflecting the current views of Global HibtHub and its management regarding potential projects. Certain expressions, including but not limited to "anticipate," "assume," "believe," "estimate," "expect," "intend," "may," "plan," "project," and "should," as well as similar expressions commonly used to identify forward-looking statements, involve risks, uncertainties, and variables. Such statements may be affected by a variety of factors, including but not limited to changes in exchange rates between Digital Assets and fiat currencies, interest rates, commodity prices, the introduction of new and/or competing technologies and ideas, increased market incentives, and reduced demand for existing Services or other products.
7 Account Creation
7.1 Account Registration and Identity Verification: To use any of the services available on the Platform, you must provide all accurate information required on the registration page for identity verification and confirm your acceptance of these Terms of Service. Unless otherwise approved by Global HibtHub, by registering an account with Global HibtHub, you agree and represent that you will use the account solely for yourself and not on behalf of any third party. You agree to provide us with true and accurate information required during registration for identity verification and for ongoing anti-money laundering (AML), counter-terrorist financing (CTF), fraud prevention, and other financial crime monitoring purposes, including but not limited to copies of your government-issued photo identification and proof of address, such as a utility bill or bank statement. You are responsible for promptly updating such information if it changes.
7.2 Account Security: You agree not to permit any other person to use or manage your Account, to promptly update us regarding any changes to your information, and to notify us immediately if your Account has been compromised. You are responsible for maintaining, protecting, and safeguarding any keys, certificates, passwords, access codes, user IDs, API Keys, or other credentials and login information (collectively, the "Passwords") that have been provided to you or generated by you through your use of the Services. If you lose your Passwords, you may lose access to your Account. You agree to notify us immediately of any unauthorized use of your Passwords. We shall not be liable for any direct or indirect liability, loss, or damage arising from the unauthorized use of your Passwords.
You acknowledge and agree that if you authorize any third party or third-party platform to use your Account Passwords, such third party or platform may gain access to your Account information, including but not limited to your asset holdings, transaction information, trading permissions, and account details. Your Account may therefore be exposed to certain risks and may suffer loss or damage. You agree to bear all losses or damages resulting from your authorization of any third party or third-party platform to use your Passwords, as well as any losses or damages caused by such third party or platform through the use of your Account credentials. We shall not be liable for any compensation or other legal responsibility arising from such circumstances.
As we provide an online trading platform, to minimize potential security risks, your login password, management password, and any other passwords must not be identical. You shall bear all responsibility for compliance with this requirement. Upon successful registration as a user of this Website, you will receive a username (your registered email address) and password. You shall be fully responsible for all activities and events conducted through your username and password after logging into the system, and shall bear all legal liability arising directly or indirectly from any actions or conduct performed using such username.
7.3 Password Recovery: If you lose your Password, you may reset it after verification through your registered email address or mobile phone number. If you discover any unauthorized activity or security breach, you must notify us immediately.
7.4 Account Balance: If your Account has a credit balance, you may request that we return your remaining Digital Assets. However, we may, at our sole discretion, withhold (or, where applicable, deduct from) your withdrawal request for Digital Assets under any of the following circumstances:
- Your open derivatives positions are carrying unrealized losses;
- We determine that additional Digital Assets are required to satisfy any current or future margin requirements for your open derivatives positions due to prevailing or anticipated market conditions;
- You have any actual or potential liabilities owed to us under these Terms; or
- We reasonably determine that there is any unresolved dispute between you and us in connection with these Terms.
7.5 Account Closure: You may request Global HibtHub to close your Account at any time. Closing your Account will not affect any rights or obligations that arose before the effective date of closure. Before your Account is closed, you may be required to cancel or complete all outstanding Orders and, in accordance with these Terms, provide transfer instructions specifying where any remaining fiat currency and/or Digital Assets in your Account should be transferred. You are responsible for all fees, costs, or obligations arising from the closure of your Account, including but not limited to legal fees, court costs, and transfer fees for fiat currency or Digital Assets. If the costs associated with closing your Account exceed the value of your Account, you shall remain liable to reimburse us for such costs. You may not close your Account for the purpose of avoiding payment of fees or circumventing any checks required under our AML program. Global HibtHub reserves the absolute right, at its sole discretion, to accept or reject any request for Account closure.
7.6 Account Suspension: We reserve the right to suspend your Account at any time. Furthermore, if we reasonably suspect, at our sole discretion, that any of the following circumstances exist, we may freeze or lock any funds and assets in your Account and suspend your access to some or all of the Website:
(a) You or your Account has violated any provision of these Terms or any other Global HibtHub policy, rule, regulation, user agreement, or procedure, including but not limited to the Global HibtHub Anti-Money Laundering Program;
(b) Your Account balance requires adjustment for any reason;
(c) An unauthorized person attempts to access your Account;
(d) You have used your Account credentials or other Account information in an unauthorized or improper manner;
(e) For any reason relating to Section 12;
(f) For any reason relating to an investigation under Section 7.7; or
(g) An Event of Default (as defined in Section 22.6 below) has occurred.
In addition, where enhanced due diligence is required in relation to you or your Account, we may require you to submit additional information and complete further verification or authentication procedures.
7.7 Investigation: If we suspect or have reason to believe (as determined at our sole discretion) that any of the following has occurred, we may investigate you and/or your Account and take appropriate action, including suspending, freezing, and/or seizing your Account:
(a) You or your Account is the subject of any investigation by a law enforcement authority, governmental agency, search warrant, subpoena, court order, or any similar legal process in any relevant jurisdiction;
(b) You or your Account is the subject of any pending and/or ongoing legal proceedings in any applicable jurisdiction;
(c) You or your Account has violated or is involved in the violation of any applicable law or regulation; or
(d) You or your Account is involved in any suspicious, unlawful, or fraudulent activity.
7.8 Account Termination: We reserve the right, at our sole discretion, to terminate your Account at any time and for any reason, including as described in Section 1.1. You further agree and acknowledge that we may take any and all necessary and appropriate actions in accordance with these Terms, including but not limited to recovering reasonable costs and taking any action required under applicable laws and regulations.
7.9 Effect of Suspension or Termination: We will continue to hold all Digital Assets, funds, and information relating to or contained in such Account. Where your Account is suspended or terminated for any reason relating to Section 7.7, such information may be retained, seized, and disclosed to third parties, including but not limited to any competent authority.
7.10 Subject to Section 7.9 and any ongoing investigation or review, if your Account is terminated, we will return your funds after deducting any trading fee rebates, referral commissions, costs, fees, and/or damages to which we are entitled under these Terms and any applicable laws and regulations of the relevant jurisdiction. If your Account is no longer subject to any investigation, court order, subpoena, or similar legal process in any applicable jurisdiction, then, unless otherwise required by applicable laws or regulations, you authorize us to return your funds (after deducting any trading fee rebates, referral commissions, costs, fees, and/or damages to which we are entitled) to any bank account associated with your Account. If any Digital Assets remain in your Account, you agree to provide us with a Digital Asset wallet address upon receipt of our written notice so that we may return the remaining Digital Assets to you.
7.11 In addition to the foregoing, and to the maximum extent permitted by applicable laws and regulations, if an Event of Default occurs:
(a) Any delivery, payment, or other obligation owed by you to any party (including, without limitation, Global HibtHub) arising from activities relating to your Account shall become immediately due, accrued, or otherwise accelerated, so that such obligations become payable on the date the Event of Default occurs (the "Accelerated Obligations"); and
(b) Without prejudice to any other rights that Global HibtHub may have under these Terms or otherwise, Global HibtHub shall have the right, at its sole discretion, to take any action it deems necessary to protect its interests and enforce the Accelerated Obligations, including but not limited to closing any open trading positions, liquidating assets in your Account to satisfy any amounts and other liquidatable obligations owed to Global HibtHub, and transferring assets to third parties pursuant to a court order.
8 User Rights and License Restrictions
8.1 Subject to these Terms, we grant you a limited, non-exclusive, non-transferable license to access and use our Website and Services only as permitted by us. You agree that, without our prior express written consent, you will not copy, transmit, distribute, sell, license, reverse engineer, modify, publish, participate in the transfer or sale of, create derivative works from, or otherwise exploit any of our source code, proprietary or confidential data, or any other similar information.
8.2 You agree that:
(a) All rights, title, and interest in and to the Services and the related software, Website, and technology (including all intellectual property rights therein) shall remain vested in us;
(b) Except for the limited license expressly granted under these Terms, no rights or interests in the Services are transferred to you;
(c) The Services are protected by copyright and other intellectual property laws;
(d) We reserve all rights not expressly granted under these Terms; and
(e) We have the right, upon the request of any applicable administrative authority, judicial authority, military authority, including but not limited to public security authorities, procuratorates, courts, customs and tax authorities, to inquire into, freeze, or deduct a user's assets or Account.
9 User Obligations
9.1 You may not register multiple Accounts for any purpose.
9.2 You may not use another user's Account.
9.3 You may not use the Website or the Services in any manner that causes or may cause damage to the Website or impairs the availability or accessibility of the Website. Nor may you use the Website or the Services in connection with any unlawful payment or settlement activities, including but not limited to illegal payment activities carried out through fictitious transactions, false pricing, fraudulent transaction refunds, or other unlawful means; illegal cash withdrawals through corporate bank settlement accounts; unlawful transfers from corporate bank settlement accounts to personal accounts; illegal check cashing activities; or any other activities conducted for unlawful, fraudulent, or harmful purposes, or that otherwise violate any applicable laws or regulations.
9.4 You are strictly prohibited from using the Website to engage in any unlawful activities in any form. Without the authorization or permission of Global HibtHub, you may not conduct any commercial activities in the name of the Website, nor may you use the Website as a venue, platform, or medium for conducting commercial activities in any form.
9.5 You shall comply with all applicable laws and regulations and shall bear all legal consequences and liabilities arising from your own conduct in connection with the Website and the Services. You shall not infringe upon the lawful rights or interests of any third party. If Global HibtHub suffers any loss as a result of your actions, Global HibtHub shall have the right to recover such losses from you through legal proceedings or any other lawful means.
9.6 If you violate any of the foregoing provisions, Global HibtHub shall have the right to take all necessary measures directly, including but not limited to deleting any content posted by you, revoking any ratings, honors, or privileges you have obtained on the Website, freezing your Digital Assets, suspending or closing your Account, revoking any benefits obtained through such violations, and pursuing legal liability against you through litigation or other legal means.
10 Service Fees
10.1 Certain Services that we provide may be subject to fees. By using our Services, you agree to pay the applicable fees.
10.2 Global HibtHub reserves the right, at its sole discretion, to establish and adjust Service fees. We also reserve the right to begin charging fees for Services that were previously provided free of charge. Any changes to applicable fees will be announced in advance.
10.3 If you do not agree with any change to the fees, you should immediately discontinue using the relevant Service(s). You will remain responsible for all fees incurred up to the date on which you terminate your use of the applicable Service(s).
10.4 Unless otherwise specified or agreed, you agree that we may automatically deduct the applicable Service fees directly from the assets held in your Account without prior notice.
10.5 If you fail to pay any fees in full or on time, we reserve the right to interrupt, suspend, or terminate your Account.
11 Modification, Suspension, Restriction, Freezing, and Termination of Services
11.1 Modification and Interruption of Services: We may, at any time and without prior notice, modify the content of the Services and/or interrupt, suspend, or terminate the Services.
11.2 Suspension and Termination of Services: We reserve the right, at our sole discretion and without prior notice, to modify, suspend, interrupt, restrict, or terminate the Services provided to you under any of the following circumstances, including but not limited to:
(a) If the personal information you provide is false, incomplete, inaccurate, or inconsistent with the information submitted during registration, and you fail to provide reasonable supporting evidence (please note that, under applicable laws and regulations, you are required to provide true, complete, and accurate information);
(b) If you violate any applicable laws or regulations;
(c) If you or your Account violates any provision of these Terms, or any other Global HibtHub policy, rule, regulation, user agreement, or procedure, including but not limited to the Global HibtHub Anti-Money Laundering Program;
(d) If required by any applicable law or regulation, or at the request of any competent authority;
(e) For reasons relating to an investigation under Section 7.7; or
(f) If we determine, at our sole discretion, that such action is necessary for security purposes or for any other reason, including but not limited to protecting your Account and preventing unauthorized access.
12 Unclaimed Property
Global HibtHub's Obligations
If any assets held by Global HibtHub remain in your Account and Global HibtHub is unable to contact you for a period of no less than twelve (12) months, or for such longer or shorter period as required under the applicable laws or regulations of the relevant jurisdiction, and there has been no record of your use of the Services during such period, Global HibtHub may be required under applicable laws and regulations to report such assets as unclaimed property. Global HibtHub will make reasonable efforts to locate you using the contact information available to us.
12.1 If Global HibtHub is unable to locate you, Global HibtHub reserves the right to:
(a) Close your Account and terminate these Terms; and
(b) Deliver all assets as unclaimed property in accordance with the instructions of any competent authority or court of competent jurisdiction.
12.2 If we receive any documentation confirming your death, or any other information causing Global HibtHub to reasonably believe that you have died, Global HibtHub reserves the right to freeze your Account.
12.3 Your Account will be unfrozen upon the occurrence of either of the following:
(a) Your designated trustee opens a new Account, as described in Section 12.5 below, and all assets in your Account have been transferred to the new Account; or
(b) Global HibtHub receives evidence satisfactory to us demonstrating that you are not deceased.
12.4 If Global HibtHub has reason to believe that you may have died, but has not received evidence of your death in a form satisfactory to Global HibtHub, you authorize Global HibtHub to make such inquiries, either directly or through a third party, as we deem necessary to determine whether you are deceased. Upon receipt of evidence satisfactory to Global HibtHub confirming your death, the trustee designated in your valid will or equivalent testamentary document will be required to open a new Account.
12.5 If you have not designated a trustee, Global HibtHub reserves the right to recognize any person legally entitled to inherit your Account as your trustee. Global HibtHub shall determine the person entitled to inherit your Account based on such documentation as Global HibtHub, in its sole discretion, considers necessary or appropriate, including but not limited to a will, living trust, or other equivalent testamentary document, or an order issued by a court having valid jurisdiction over your estate appointing a trustee.
12.6 If Global HibtHub, in its sole discretion, determines that there is uncertainty regarding the validity of the trustee designation, Global HibtHub reserves the right to require an order from a court of competent jurisdiction resolving the matter before taking any action with respect to your Account.
Fees
12.7 Global HibtHub reserves the right to deduct from any fiat currency held all costs and expenses incurred in connection with this Section 12.
13 Compliance with Local Laws and Tax Regulations
13.1 You are solely responsible for determining whether, and to what extent, any taxes apply to any transactions conducted through the Services. You are also responsible for withholding, collecting, reporting, and remitting the correct amount of taxes to the appropriate tax authorities. You acknowledge and agree that we do not provide legal or tax advice, are not responsible for determining whether any taxes apply to your transactions, and are not responsible for collecting, reporting, withholding, or remitting any taxes arising from your transactions. We strongly recommend that you consult your legal counsel or professional tax advisor to determine your obligations and tax status in the applicable jurisdiction.
13.2 In order to prevent terrorist financing and money laundering ("AML") activities, and more generally to comply with all applicable laws and regulations in any relevant jurisdiction, we will cooperate, where required, with competent authorities and local, regional, national, and international organizations worldwide, and may provide such authorities with any information relating to you. We may also access and disclose information that we hold about you to external third parties where we determine, in our sole discretion, that such disclosure is necessary or appropriate in order to: comply with applicable law enforcement, national security requirements, or legal process in any relevant jurisdiction, including court orders or subpoenas; protect your rights, our rights, or the rights, property, or safety of others; enforce our applicable Terms of Service, User Agreements, Trading Rules, Operating Rules, Policies, or any other agreements; collect amounts owed to us; or assist in the investigation or prosecution of suspected or actual unlawful activities.
13.3 By using our Services, you acknowledge, represent, and warrant that all of your activities, whether conducted on or outside the Website, are lawful and proper, and that the Digital Assets and fiat currency you use are not derived from any illegal activities. If we determine, at our sole discretion, that you have breached the foregoing representations and warranties, we may, at our sole discretion or in coordination with local law enforcement authorities, seize, freeze, restrict, or close your Account and any fiat currency or Digital Assets held therein.
14 Privacy Policy
14.1 To learn how we collect, use, and share your information, please refer to our Privacy Policy.
15 Limitation of Liability, Warranties, and Indemnification
Disclaimer of Liability
15.1 Neither Global HibtHub nor any of its affiliates shall be liable for any loss or damage, whether direct or indirect, arising out of or in connection with:
(a) any dispute between you and one or more other users;
(b) any loss resulting from your breach of these Terms;
(c) any loss resulting from your violation of any applicable laws or regulations;
(d) any act or omission of any third party that has access to your account.
You hereby irrevocably waive and release any right to make any claim against Global HibtHub and/or its affiliates in respect of any such loss or damage.
Limitation of Liability
15.2 To the maximum extent permitted by applicable laws and regulations, the aggregate liability of Global HibtHub arising out of or in connection with any loss suffered by a user as a result of any information or materials provided by or on behalf of Global HibtHub and its affiliates on this Website shall not exceed USD 100.
15.3 To the maximum extent permitted by applicable laws and regulations, the aggregate liability of Global HibtHub in respect of any single claim or series of related claims arising from:
(a) an applicant's application or in connection with such application;
(b) your use of, or otherwise in connection with:
(i) the Services;
(ii) any performance or non-performance of the Services;
(iii) any information or materials provided by or on behalf of Global HibtHub and/or its affiliates (other than the information or materials referred to in Clause 15.3); or
(iv) any other breach of these Terms,
shall be limited to the lesser of:
(a) USD 100; or
(b) the total fees paid by the user to Global HibtHub for the Services during the preceding twelve (12) months (the "Liability Cap").
15.4 Where a claim relates to a specific transaction, the total liability of Global HibtHub, its shareholders, affiliates, service providers, and their respective officers, directors, employees, agents, or representatives shall be limited to the purchase or sale amount of the disputed transaction, determined by reference to the market price at the time the transaction occurred or should have occurred, and shall in all circumstances remain subject to the Liability Cap.
15.5 Under no circumstances shall Global HibtHub and/or its affiliates be liable for any indirect, incidental, consequential, special, or punitive damages suffered by you.
15.6 Nothing in these Terms shall exclude or limit the liability of Global HibtHub and/or its affiliates for:
(a) fraud or fraudulent misrepresentation;
(b) willful misconduct; or
(c) death or personal injury caused by its negligence or misconduct.
15.7 Nothing in this Clause 15 shall exclude or limit any liability of Global HibtHub that cannot lawfully be excluded or limited under applicable laws and regulations.
Force Majeure
15.8 Neither party shall be liable for any delay in performing, or failure to perform, any obligation under these Terms to the extent such delay or failure results from a Force Majeure Event.
Indemnification
15.9 To the maximum extent permitted by applicable laws and regulations, you agree to indemnify, defend immediately, and hold harmless Global HibtHub and its affiliates and associated companies, including our respective agents (if any), shareholders, directors, officers, and employees (collectively, the "Indemnified Parties"), from and against any and all third-party claims, losses, liabilities, damages, judgments, penalties, fines, costs, and expenses (including professional fees and reasonable attorneys' fees) arising out of or relating to:
(a) your (or your authorized representative's) use of or conduct in connection with your Account or the Services;
(b) your failure to perform any obligation under these Terms;
(c) your default and/or Global HibtHub's enforcement of any provision relating to such default;
(d) your violation of any applicable laws or regulations;
(e) your infringement of any third party's rights;
(f) any third-party claim arising out of or relating to your use of the Services;
(g) your provision of any false, inaccurate, misleading, or deceptive information to Global HibtHub in connection with the provision of the Services under these Terms;
(h) any investigation, claim, lawsuit, action, or other proceeding initiated against us by any governmental authority, regulatory body, self-regulatory organization, or similar authority in any applicable jurisdiction arising from your use of the Services; or
(i) your breach of any representation, warranty, or undertaking made by you under these Terms.
15.10 If you are obligated to indemnify Global HibtHub or any of its affiliates under this Clause 15.10, Global HibtHub shall have the sole right, at its discretion, to control the defense of any claim, lawsuit, or proceeding, and to determine whether to settle such matter and, if so, on what terms.
Disclaimer of Warranties
15.11 The Services and any information or materials provided by Global HibtHub are provided on an "as is" and "as available" basis. Global HibtHub expressly disclaims, and the user waives, all express or implied warranties of any kind, including without limitation:
(a) any implied warranties of merchantability, fitness for a particular purpose, title, and/or non-infringement; and
(b) any warranties arising from course of performance, course of dealing, or usage of trade.
15.12 Without limiting Clause 15.11, the user acknowledges that:
(a) Global HibtHub makes no representation or warranty that the Services, any interface used to access the Services, the Website, or any information or materials provided by Global HibtHub are accurate, complete, reliable, current, error-free, free from viruses or other harmful components, or free of any other defects;
(b) Global HibtHub does not guarantee that any Order will be executed, accepted, recorded, or remain open.
15.13 Except for the express representations set out in these Terms, you acknowledge and agree that you have not relied upon any other written or oral representation, statement, assurance, or understanding in connection with your access to or use of the Website and/or the Services.
15.14 You acknowledge and agree that Global HibtHub shall not be liable for any loss arising out of or in connection with:
(a) any inaccuracy, defect, or omission in any pricing information relating to Digital Assets;
(b) any interruption of such data;
(c) any error or delay in the transmission of such information; or
(d) any loss or damage resulting from the acts, omissions, or breach of these Terms by any other user.
15.15
Global HibtHub cannot ensure or guarantee the security or confidentiality of any information transmitted to or received from Global HibtHub by electronic means, including via the Internet, wireless connections, email, telephone, or SMS, as Global HibtHub cannot guarantee that such communications will always be protected during transmission. If you have reason to believe that your information is no longer secure, you should contact Global HibtHub using the email address, mailing address, or telephone number published on the Website or otherwise notified to users from time to time.
16 Amendments
16.1 Global HibtHub reserves the right to modify, replace, supplement, or remove (collectively, "Amendments") these Terms or any part thereof at any time.
16.2 Global HibtHub may provide users with notice of any Amendments unless such notice is impracticable, including but not limited to where immediate amendments are required to comply with applicable laws and regulations or to address potential security threats, or where the user has otherwise agreed.
16.3 If a user objects to any Amendment, the user's sole remedy is to discontinue use of the Services and close the user's Account. Global HibtHub shall have the right to:
(a) immediately terminate this Agreement with the user in accordance with these Terms; and
(b) suspend the user's access to and use of the Services.
17 Business Transfer
17.1 In the event that all or any part of Global HibtHub's business is transferred to a third party, the user agrees that the business relationship between the user and Global HibtHub, including but not limited to the user's:
(a) Account;
(b) Assets;
(c) Liabilities; and
(d) Protected Data,
may be transferred as part of such business transfer.
17.2 If Global HibtHub is acquired by or merged with a third-party entity, Global HibtHub reserves the right to transfer or assign any information collected from users as part of such acquisition, merger, sale, or other change of control.
18 Disclaimers
18.1 Network Service Provider. As a third-party platform providing online services, we act solely as a network service provider and do not warrant that the information and services available on this Website will fully satisfy users' requirements. We shall not be liable for any errors, insults, defamation, negligence, obscenity, pornography, profanity, or other objectionable conduct that users may encounter while using our online services.
18.2 Service Interruptions. Due to the nature of the Internet, we do not guarantee that the Services will be uninterrupted. We also do not guarantee the timeliness or security of the Services and shall not be liable for any interruption of the Services that is not caused by us.
18.3 Cybersecurity. We endeavor to provide users with a secure online environment; however, we do not warrant that the Website or its servers are free from viruses or other potentially harmful components. Users should therefore use industry-standard software to scan and remove any viruses from files downloaded from the Website.
18.4 User Information. We are not responsible for the preservation, modification, deletion, or failure to store any information provided by users. We shall also not be liable for typographical errors, omissions, or similar issues unless caused by our intentional misconduct. We reserve the right, but assume no obligation, to improve or correct any omissions or errors on any part of the Website.
18.5 Accuracy, Completeness, and Reliability of the Website. Unless expressly agreed by us in writing, we make no representation or warranty regarding the accuracy, completeness, or reliability of any content obtained by users through the Website, including but not limited to advertisements. We shall not be liable for any products, services, information, or materials that users purchase or obtain based on content available on the Website. Users assume all risks arising from their use of the information and content available on the Website.
18.6 User Opinions. Any comments or reviews posted by users on the Website represent solely the opinions of the users who posted them. Such comments do not imply that the Website endorses those opinions or confirms the accuracy of their statements. The Website assumes no legal responsibility for any liability arising from user comments.
18.7 Notices. All notices to users will be delivered through official Website announcements, internal messages, email, customer service telephone calls, SMS messages, or regular mail. We shall not be responsible for any promotions, prizes, discounts, events, or related information obtained through any channels other than our official communication channels.
18.8 Fees, Charges, Trading Fees, and Other Costs. We reserve the right to adjust deposit fees, service charges, trading fees, and any other applicable fees in accordance with market conditions. We also reserve the right to terminate any promotional campaigns in advance at our sole discretion.
19 Governing Law
19.1 These Terms, your use of the Services, and any claim, counterclaim, or dispute of any kind or nature arising directly or indirectly out of or in connection with these Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of laws principles.
20 Jurisdiction and Dispute Resolution
20.1 You acknowledge and agree that, in the event of any dispute, controversy, disagreement, or claim, including any dispute concerning the existence, validity, interpretation, performance, breach, or termination of these Terms, or arising out of or relating to these Terms (a "Dispute"), the parties shall first submit the Dispute to the Hong Kong International Arbitration Centre ("HKIAC") for mediation in accordance with the HKIAC Mediation Rules in force at the relevant time.
20.2 If the Dispute has not been resolved by the execution of a settlement agreement within ninety (90) days after the submission of the mediation request under Clause 20.1, the Dispute shall be referred to HKIAC and finally resolved by arbitration in accordance with the HKIAC Administered Arbitration Rules in force at the time the Notice of Arbitration is submitted. The law governing this arbitration agreement shall be the laws of the Hong Kong Special Administrative Region of the People's Republic of China ("Hong Kong").
20.3 You agree that the seat of arbitration shall be Hong Kong. The arbitral tribunal shall consist of three (3) arbitrators. We shall appoint one (1) arbitrator, and you shall appoint one (1) arbitrator. The third arbitrator shall be appointed by the Chairman of HKIAC. The arbitrators may be selected freely, and neither party shall be restricted to any prescribed panel of arbitrators. The arbitration proceedings shall be conducted in the English language.
20.4 You agree that we shall not be required to provide general discovery of documents, but may only be required to produce specific, identified documents that are relevant and material to the outcome of the Dispute.
20.5 Any arbitral award shall be final and binding upon the parties and may be enforced in any court of competent jurisdiction.
21 Severability, Complaints, and Miscellaneous
21.1 Severability. If any provision of these Terms is held to be illegal, invalid, or unenforceable for any reason, such provision shall be deemed severable and shall not affect the legality, validity, or enforceability of any remaining provision.
21.2 Complaints. If you have any complaints, feedback, or questions, please contact our Customer Support at support@globalhibthub.com. When contacting us, please provide your name, email address, any other information reasonably required to identify you, and details of your feedback, question, or complaint.
21.3 Miscellaneous. These Terms constitute the entire understanding between the parties with respect to the subject matter hereof and supersede all prior understandings, agreements, and communications relating thereto. Any terms or conditions contained in any other document that are inconsistent with, contradictory to, or supplement these Terms shall not be binding upon us. You represent and warrant that all information you have provided to us in connection with these Terms of Service is true, accurate, and complete.